Powology Cancellation Policy

Last updated: 29 September 2026

This policy explains what happens if a tutoring session needs to be cancelled, rearranged or missed.

Contact: tutoring@powology.com

Cancelling or Rearranging a Lesson

Please give at least 24 hours' notice if you need to cancel or rearrange a lesson.

If at least 24 hours' notice is given, Powology will usually offer to rearrange the lesson at a mutually convenient time.

Late Cancellations

If less than 24 hours' notice is given, the full lesson fee may still be charged.

Powology understands that illness, emergencies and unavoidable circumstances happen. In these situations, please contact Powology as soon as possible, and reasonable discretion may be used.

Missed Lessons

If a student does not attend a booked lesson and no notice has been given, the full lesson fee may be charged.

For online lessons, if a student has not joined after 15 minutes and no contact has been made, the lesson may be treated as missed.

Late Arrival

If a student is late, the lesson will usually still finish at the scheduled time.

If Powology is late, the lost time will be made up where possible, credited or otherwise resolved fairly.

Tutor Cancellation

If Powology needs to cancel a lesson, the lesson will be rearranged or any fee already paid for that lesson will be refunded or credited.

Repeated Cancellations or Missed Sessions

If lessons are repeatedly cancelled at short notice or missed without notice, Powology may review or end the tutoring arrangement.